COVID-19 Policies and Procedures

During this stressful time as we all navigate necessary precautions for the COVID-19 outbreak, we want you to know that we are always here for you. While other businesses are closing their doors, either by volunteer or government mandate, we are still open to care for your pets. We are available in crisis scenarios and want to ensure the health and well-being of the pets we serve and their families. As first responders, this is what we do. Please read below for information about how we’re observing COVID-19 procedures for incoming patients.

For Patient Visits It is essential that anyone displaying symptoms of COVID-19 (fever, cough, or shortness of breath), those who has traveled internationally in the last  14 days, those who have traveled to an area in the United States with High incidences of COVID-19: call from the car to discuss the situation regarding patient care. We have plans in place to help ensure your pet receives the care they need. This can include staff wearing personal protective equipment to meet the client at the car to bring in the patient to the hospital.

New Policy for inpatient Visits.

  • Visits to hospitalized patients will be limited. The only patients that can receive visits are those specifically being cared for by our critical care service and Hospitalized in the ICU and whose owners do not have respiratory symptoms.
  • No personal items can be kept with the patients while hospitalized, including blankets, toys, collars, leashes, etc.
  • Please clean you carrier, leash, and collar as carefully as possible before arrival with an alcohol based solution.
  • Please use the sanitizing agents at the front desk upon arrival.
  • Please respect the “social distancing” recommendation and maintain a distance of 6 feet from others, and refrain from shaking hands.

Thank you for your understanding and please do not hesitate to call us with any questions. We are here for our patients and the communities we serve. We will keep you informed as news and information becomes available.

Jonathan Hardin

Hospital Manager