2. Your wait time
It is important to note that wait times can vary in an emergency clinic, and can depend on many factors. We may be able to give you an approximate wait time, but this is just an estimate. Wait times can vary depending on your pet’s needs and those of other patients. Patients are seen in the order of the severity of their condition, and sometimes the ongoing care of the hospitalized animals has to take precedence as well. We know you would want us to extend the same courtesy to your pet!
Facts & Questions
Who are the different team members we may interact with?
You may interact with the front desk staff, veterinary assistants, certified veterinary technicians, emergency doctors, specialty doctors, and administrative staff. You can rest assured that no matter who you speak with, they can answer your question or address your issue, or they can find someone who can.
Why does SOVSC require payment upfront?
We request payments upfront in order to cover the operating costs of being a hospital that is open 24/7 to pets. Our costs can be higher than those found at your family veterinarian, but please keep in mind that we need to cover the operating costs of being open all day, everyday, in order to treat emergencies.