Appointment Policy

Emergency cases are received 24 hours a day, 7 days a week and on holidays on a walk-in basis or with a phone call just prior to your arrival.

If you and you pet have been referred by your veterinarian to consult with one of our surgical, critical care, internal medicine or dermatology specialists, please call between 7am and 5pm any day of the week to have one of our referral coordinators schedule this consultation for you.

Please realize that we make a sincere attempt to see each client on time. If you are unable to make your scheduled appointment, please call us as soon as possible to reschedule and to make this appointment time available to another patient - Thank you

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.

 

Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and CareCredit (extended medical payment plan). We do not accept personal checks.

 

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.